Support Services
Lumibyte operates a UK based service desk supported by regional engineers. Our team comprises of engineers with diverse backgrounds in telecom, big data, education, within both public and private sectors. We operate within the ITIL v4 framework and also provide support within devops environments.
This extensive experience allows us to deliver high-quality support tailored to your business needs, available as ad-hoc services, on a monthly basis, or as a fully managed service.
Windows/Linux Support
Lumibyte provides support services for systems running Windows and Linux, including Red Hat and CentOS. For more details, please visit our Infrastructure page.
Service Desk Consultancy
Our team of experienced ITIL certified professionals are able to work with your existing teams to build robust and innovative ticketing solutions and process in order to better support your customers.
P1 24/7 Services
Self Service Customer Portal
Enterprise customers are able to benefit from 24/7 support services for P1 issues as part of a bespoke support service.
All customers have access to the Lumibyte Customer Portal allowing for tickets to be raised, view updates and change priority. This also allows any specific documentation and license information to be viewed.
Windows/Linux
Lumibyte provides support services for systems running Windows and Linux, including Red Hat and CentOS, as well as VMware environments. For more details, please visit our Infrastructure page.
Windows/Linux
Lumibyte provides support services for systems running Windows and Linux, including Red Hat and CentOS. For more details, please visit our Infrastructure page.